Return policy
Each seller has their own return policy. If there is a problem with your order please contact them. Depending on their shop's policy, they will notify you if the items purchased can be returned or exchanged. Keep in mind if a return gets approved Plannerzy will send you a Plannerzy credit.
Can I return a personalized product?
Unfortunately due to the personalization or customization nature, products cannot be returned.
Where do I return once my seller agrees to take the product back?
On your own shipping expense, please mail back to: Plannerzy Marketplace 2600 Washington Blvd. Bellwood, IL 60104
Can I get refunds on a digital download?
Digital downloads are digital products sent electronically once paid for. Make sure you read all specifications before purchasing to make sure that the digital product fits your needs. You cannot get a credit nor refund on any digital product purchased.
If my return gets approved, how do I receive my refund?
Once your product has been accepted and approved, a Plannerzy credit will be sent to you via email to use on any future purchase at Plannerzy marketplace.
What happens if the seller does not respond to my message?
Plannerzy values your business and you will have to contact Plannerzy at service@plannerzy.com and explain your situation. We will find the best solution for you :)